HABC Level 2 Award in Conflict Management (QCF)

Conflict Management Qualification Number: 600/0670/5

HABC Level 2 Award in Conflict Management (QCF)

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events.

How long will it take me to achieve this qualification?

This qualification is usually achieved by taking a 2 day course.

How is the qualification assessed?

The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 in order to pass.

Where can I take this course?

Conflict Management training courses in Plymouth are run by Train2Survive Ltd at Falcon House, Eagle Road, Plymouth or in Mansfield, Glasgow and other locations by arrangement and subject to minimum numbers of attendees.

Businesses can have Conflict Management courses personalised to their organisation and run on their premises or other venue. Please ask for more information on our Corporate training programmes personalised for your organisation.

What next?

Although this is a generic qualification, progression and further learning routes can include:

• HABC Level 3 Award in the Delivery of Conflict Management Training (QCF)

Course fee includes:

Tea and Coffee.
Certificate.
VAT @20%